|
Quality Standards
From Project Analysis through to Design, Development, Testing and Implementation – PixelMagics ensures international quality standards at every phase and evolves ground-breaking methods to enhance the existing procedures and improve productivity. We prepare a comprehensive test plan for each project, stating the objectives and strategies to be used for specifications and quality validation. Once documented, the testing guidelines are diligently followed to test all components and ensure total conformity to customer requirements. PixelMagics follows a rigorous testing methodology and best-of-the-breed testing techniques To achieve the ultimate in service and quality standards, PixelMagics focuses on People, Processes and Productivity, and we strive to:
1. Develop new products & services with optimized technical and commercial features
2. Improve production capacity both quantitatively and qualitatively.
3. Expand high-standard technical support services for our valued customers.
Customer Support Activities
Ensuring total customer satisfaction is PixelMagics’s forte and the company has implemented an effective customer relationship management strategy for increased efficiency and overall success. From project kick-off to customer sign-off, PixelMagics’s dedicated Account Managers will work in tandem with you and provide round-the-clock updates on project status. They also solve problems, answer queries and give instant feedback. PixelMagics provides 24x7 online support and each customer query is immediately recorded .
After the project delivery, each customer is requested to provide feedback on a number of relevant criteria such as delivery schedule, product quality, issue resolution, communication, risk management, knowledge and professionalism. After obtaining the critical information through relevant questionnaires, we make an in-depth analysis of the valuable data and measure customer satisfaction at all levels. PixelMagics also encourages peer reviews for enhancing cross-functional co-ordination and strengthening quality initiatives
Why choose PixelMagics?
We provide quality web development, web design, ecommerce solutions and E-brochure services. We believe in Innovation through Intelligence and a Partnership approach. In addition, we take an exclusive approach that covers design, planning, building and hosting a web presence, leaving clients free to concentrate on their core business goals.
|
